Return Policy

Return Policy for PioneerPauly.com

Effective Date: May 1st, 2021

At PioneerPauly.com, we are dedicated to ensuring the satisfaction of our customers. Our return policy is designed to be transparent and fair, helping you shop with confidence.

1. Return and Refund Eligibility

  • 30-Day Return Window: You may return items within 30 days of delivery for a replacement or refund. The item must be in new condition, with tags still attached and unworn.
  • Damaged Items: If you receive a damaged item, we offer replacements within the first 30 days. Please contact us immediately to initiate the process.
  • Refunds: Refunds are available for items returned within 30 days in new condition. We reserve the right to inspect the item upon return to determine its condition.

2. Return Process

  • Shipping Label: For all returns, we will provide a shipping label via email. Please use this label to ensure the item is returned to the correct address and to avoid any shipping charges.
  • Inspection: Once we receive your returned item, we will inspect it to confirm its condition.
  • Notification: We will notify you via email about the status of your return and the next steps, whether it’s a refund or replacement.

3. Non-Returnable Items

  • Gold Products: We do not offer refunds or returns on any gold products, including gold by the gram and gold paydirt.
  • Personalized Items: Personalized items are not eligible for refunds. However, we do offer exchanges for damaged personalized items.

4. Lost or Stolen Items

We are not responsible for any items that are lost or stolen after they have been marked as delivered by the postal service. We encourage customers to ensure secure delivery arrangements.

5. Exchanges for Personalized Items

If your personalized item arrives damaged, we will happily exchange it. Please contact us with details of the damage to initiate an exchange.

6. Contact Information

For any problems, questions, or concerns, or to initiate a return or exchange, please contact us at Management@PioneerPauly.com. This email is also to be used for all return and exchange communications.

7. Final Note

We value your satisfaction and are here to help with any issues related to your purchase. Our goal is to make your shopping experience with PioneerPauly.com enjoyable and hassle-free.

Please note, this return policy is applicable as of [Insert Date] and may be subject to future amendments. Any changes will be communicated on our website. We recommend reviewing our policy periodically to stay informed about your rights and obligations regarding returns and exchanges.

This document was last updated on November 24, 2023.